Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 2025
1. Information We Collect
We collect personal information that you voluntarily provide when using our Platform, including but not limited to: your name, email address, phone number, payment details, passport information, travel preferences, and booking history. We also automatically collect certain technical data such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.
2. How We Use Your Information
We use your personal information to: process and manage your travel bookings; communicate booking confirmations, updates, and customer support; personalize your experience and provide relevant travel recommendations; process payments securely; comply with legal and regulatory obligations; improve our Platform, services, and overall user experience; and send promotional offers and newsletters (with your consent).
3. Information Sharing & Disclosure
We may share your personal information with: airlines, hotels, and other travel service providers necessary to fulfill your bookings; payment processors to complete transactions securely; government and regulatory authorities when required by law; and trusted third-party service providers who assist us in operating our Platform. We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment gateways, and access controls. While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and safeguard your account credentials.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Platform.
6. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data; object to or restrict certain data processing activities; withdraw consent for marketing communications at any time; and lodge a complaint with a relevant data protection authority.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for up to 7 years in accordance with applicable financial and tax regulations.
8. Children's Privacy
Our Platform is not intended for use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through our Contact Us page or email us at support@souqsafar.com. Our data protection team will respond to your inquiry promptly.